Senior Student Records Officer

About the Job 

Internal applications only 

Interview date: 28 May 2026 

As Senior Student Records Officer, you will play a pivotal role in delivering a high-quality, compliant, and student-centred records service. You will act as a subject-matter expert for student lifecycle processes—supporting enrolment, module registration and changes, grade management, progression, completion and leavers, and key in-year updates—while providing guidance to colleagues across the University. 

Working with colleagues in Academic Registry, Faculties, Admissions, Assessments/Ceremonies & Exams, Data & Returns, and IT, you will drive data quality and service improvements within our Student Record System (SITS/eVision), ensuring our records are accurate, auditable, and timely for operational needs and statutory returns. 

Key responsibilities:

• Lead on a portfolio of work and contribute to planning and delivery of key lifecycle events
• Maintain high data quality standards in SITS/eVision; investigate anomalies, correct errors, and implement preventative controls and checks
• Prepare and run scheduled data validations, reports and reconciliations to support operational activities and compliance (e.g., for internal monitoring, audit readiness, and statutory reporting)
• Lead and support a team of expert administrators and officers
• Act as a point of escalation for complex cases and provide clear, empathetic customer service to staff and students
• Contribute to process documentation, training materials and knowledge articles; coach and support colleagues to ensure consistency and resilience
• Collaborate on change and improvement initiatives (e.g., new SITS functionality, portal enhancements, automation, and service-desk triage)
• Ensure adherence to relevant policies, regulations and legislation, including academic regulations, UK GDPR/Data Protection, and sector requirements 

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. Specify number of remote days per week: 2-3 (dependent on requirements).

About You 

You’ll bring hands-on expertise in student records work within Higher Education, with a good understanding of SITS (Tribal) and eVision and confidence working with high-volume, detail-sensitive data. 

Essential skills required

• Significant experience in student records administration across key lifecycle stages in HE
• Proficiency with SITS/eVision and good Excel/reporting skills
• Good understanding of data quality principles and operational controls; comfortable reconciling complex datasets
• Excellent communication and stakeholder skills; able to explain process and policy clearly to non-specialists
• Excellent organisational skills with the ability to plan, prioritise and meet deadlines during peak periods
• Customer-focused mindset and commitment to continuous improvement

Desirable 

• Experience coordinating or mentoring colleagues in a service environment
• Familiarity with institutional and sector compliance (e.g., statutory returns data dependencies, audit preparedness)
• Experience creating procedures, “how-to” guides and training for systems/processes 

Qualifications 

Essential:

• Higher education qualification or experiential equivalent

Department 

The post is located within Academic Registry. Academic Registry is central to the delivery of the University’s strategy. What we do matters to staff throughout the University, to students and their experience at every stage of their higher education journey and to a range of external stakeholders.

It is therefore essential that we provide reliable, trusted, expert, consistent, transparent and efficient services.  Academic Registry includes a number of teams supporting student administration. These include Admissions, Academic Quality, Student Records & Data Management, Assessment, Ceremonies and Exams, and Student Casework.  Academic Registry works closely with all Faculties and professional services teams across the University. 

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People

Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to Work 

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.  

Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON

Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON