Student Outreach and Engagement Officer

About the Job 

Internal Applicants Only

Part time: 22.5 hours per week

Interview date: 13 August 2025

The post holder will play a key role in supporting student success by acting as a first point of contact for student queries and proactively engaging with students throughout their academic journey. They will use data and engagement monitoring tools to identify students who may be at risk and provide timely outreach, guidance, and signposting to appropriate services. The post holder will contribute to the development of a supportive student community by participating in university-wide events and initiatives, and by championing key areas such as wellbeing, equality, and safeguarding. Working collaboratively with academic and professional services colleagues, they will help ensure a consistent and inclusive student experience across all programmes.

About you

The post holder will support their ability to engage effectively with students and understand the support systems, processes and communities available across the University. They will demonstrate excellent interpersonal and communication skills, working both independently and collaboratively as part of a wider team. A proactive and flexible approach is essential, with the ability to adapt to changing priorities and work patterns in order to meet the needs of students and the service.

Essential Qualifications

• 5 GCSEs at Grade C/4 or above, or equivalent
• Willingness to undertake further education and/or training and development

Department

Library and Learning Services supports the academic success of students and staff across all faculties through a wide range of services and resources. The department includes teams specialising in academic librarianship, learning development, digital learning, and scholarly communications. Led by a Head of Service and supported by senior managers, the service works collaboratively with academic and professional colleagues to deliver inclusive, student-centred support. With a strong focus on digital innovation and accessibility, Library and Learning Services plays a key role in enhancing teaching, learning and research across the University, both on campus and through strategic partnerships in the UK and internationally.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON