CRM Developer

About the Job

Interview Date: W/C 30 November 2026

The CRM Developer will provide specialist expertise in the design, development, configuration, integration and support of the University’s CRM platforms, including Microsoft Dynamics CRM and other technologies adopted in future. You will lead the delivery of secure, scalable and maintainable workflows, automations, integrations, forms, reports, dashboards, portals and user interfaces. Working with stakeholders, suppliers, project teams and the CRM Environment and Development Analyst, you will translate requirements into technical solutions, contribute to architecture and application lifecycle management, undertake testing and release activities, and provide third-line support, debugging and root cause analysis. The role also supports technical documentation, mentoring, continuous improvement and delivery of the University CRM strategy and roadmap.

To avoid disappointment please submit the application at your earliest, as we reserve the right to close the advert early due to business requirements 

About You

You will have experience administering, configuring, developing and supporting enterprise CRM platforms, including Microsoft Dynamics CRM, customer-facing portals and self-service technologies. You will be confident developing workflows, integrations, reporting and process automation, with strong knowledge of APIs, web services, CRM security, Fabric, SQL, Microsoft SQL Server, database design and data modelling. Experience of application lifecycle management across development, test and production environments, software delivery methods such as Agile, Scrum, Waterfall and DevOps, and third-line troubleshooting is essential. You will translate business needs into maintainable solutions and work effectively with stakeholders and suppliers. Experience with Power Apps, Power Automate, Power Pages, Azure Functions, Tribal Dynamics integrations, JavaScript, TypeScript, HTML, C# or .NET is desirable.

Qualifications

Essential

Degree-level education or relevant experience demonstrating progression in software development or CRM roles; Microsoft Dynamics 365, Power Platform or equivalent certification, or relevant experience.

Desirable

Microsoft Azure certification and ITIL Foundation. 

Department

The CRM Developer role sits within Academic Systems in Application Services and supports the University’s enterprise CRM services. The team works with stakeholders, suppliers and project teams to develop secure, scalable and accessible CRM solutions supporting key University business functions and customer-facing services. Responsibilities span solution design, development, integrations, portals, automation, application lifecycle management, testing, release, third-line support and continuous improvement. The CRM Developer will work closely with the CRM Environment and Development Analyst and contribute technical expertise to the University CRM strategy and roadmap, ensuring solutions follow agreed architecture, information security, data protection, accessibility and governance standards. 

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion 

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON