Digital and Collaboration Services Officer

About The Job

Interview Date: 7 August 2025

We are looking for an individual to join our dynamic Digital and collaborative services Team. In this post, you will play a key part in ensuring the smooth operation, support, and continuous improvement of digital and collaboration tools used across the university.

As a valued team member, you will:

• Provide responsive and effective support to end users, managing incidents and service requests.
• Document best practices and guidance to help users make the most of our digital solutions.
• Maintain and enhance our digital and collaborative platforms by applying updates, patches, and improvements.
• Work closely with the Digital, AV and Collaborative Services Manager to support testing, transition, and acceptance of new or updated services into live operation.

Our current digital systems portfolio includes:

• Website hosting and development (including the public website)
• Microsoft 365
• SharePoint Online
• Microsoft Teams including Teams for Telephony
• Power Platform
• Digital phone system (currently 8x8)
• Artificial Intelligence mainly Copilot but we do investigate other tools.
• ITSM tool

It is also a unique opportunity to join the team and be part of a University-wide project to bring digitisation and automation solutions to the institution.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

You will have over two years of experience as a SharePoint Online Administrator, along with a solid understanding of designing and developing SharePoint sites. A good working knowledge of development processes within the Power Platform is desirable, as is a proactive attitude and willingness to learn new technologies as the team evolves to meet the changing needs of the University.

Qualifications

Essential:

• Educated to HNC/HND level or relevant experience demonstrating competence in similar IT roles

Desirable:

• ITIL Foundation Certified
• PRINCE2 Foundation Certified
• Planning and Administering SharePoint 2016
• Advanced Technologies of SharePoint 2016
• Microsoft Power Platform Fundamentals

IT Services

The IT Services department comprises around 60 staff, divided into 5 teams, and runs the information and technology services of the university. 

Digital and Collaborative services are responsible for looking after multiple systems across the university.  They also help with creating and transition into service new systems, manage support the SharePoint estate, support and assist in Team’s and events hosted on Teams, 2^nd line support for the digital telephone system, assist in development and maintenance of power platform applications and reporting tool and assist in the development of processes within the team.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right To Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.  Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time. 

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON