Hotel Receptionist

About the job

Part time - 15 hours per week (Working hours are 7am - 3pm, or 2pm - 10pm, Saturday and Sunday)

Interview date - 19 June 2025

We are looking for a highly motivated, enthusiastic and dedicated Hotel Receptionist to join our wider Commercial and Catering Team at the University of Northampton.

The Hotel Receptionist will be responsible for supporting the Hotel Operations Manager at our onsite 32-bedroom Sunley hotel based on our fantastic Waterside Campus which is just over 5 years old. A perfect destination for business travellers, visitors to the University and anyone wishing to stay in Northampton.

Our customers and students are at the heart of everything we do. You will need to ensure that this is paramount to everything you do.

We want your individuality to shine through and the opportunity to shape the future of the hotel to ensure it has continued success.

 Responsibilities will also include:

• Support with the day-to-day operation of the hotel.
• Ensure that all guests and hotel service users are greeted and welcomed.
• Ensure hotel reception areas are presentable, tidy, and welcoming. Be proactive in identifying and reporting faults or discrepancies in respect of infrastructure or service delivery for the immediate environment and take ownership of any faults reported by other building users.  Follow up on reported faults to ensure timely rectification.
• To manage the hotel car park barrier access for hotel users. Program room cards and maintain a customer database.
• To verify guest’s payment method, complete all guests’ billings, accurately post charges to guest rooms and accounts.
• Ensure that high standards are adhered to.
• Comply with Data Protection and confidentiality requirements.
• Manage conference room bookings.
• Work with the house keeping team to ensure that rooms are clean and presented for customers.
• Adhere to rules and policies of the hotel.

We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum, pro rata. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 3 salary before living wage.

About you

Our Hotel Receptionist will need to be passionate about delivering an outstanding customer experience and strive to always deliver a consistently high-quality product plus great service.

You will need to have recent experience of working within a hotel or reception environment. You will have a good knowledge of using Microsoft Office and understanding of booking systems. You will have excellent communication and presentation skills.

The ideal candidate will have;

• Customer service experience
• Good organisational skills
• Confident with use of computers.
• Numerate, with the ability to remember prices, simple mental arithmetic and counting cash
• Ability to communicate in written and spoken English.
• Friendly and reliable

Qualifications 

Essential;

• Educated to GCSE level, or equivalent

About us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

1^st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.

Due to this criteria, we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON