Technical Operations Analyst

About The Job

Interview Date: 01 October 2025

We are currently recruiting for a Technical Operation Analyst within the IT Services Team. The post is for a Grade 6 Technical Operations Analyst; you must have a keen interest in IT technologies. This post will be diverse and gives you the opportunity to learn new skills across several IT teams.

The post will work alongside our technical teams, being based in the End User Computing team and covering the End User Computing team and some AV / Digital work.

The post is designed to provide a professional and customer focused technical resource for the IT Services technical teams providing both students and staff teams with IT assistance across the wider campus. You will be providing end user support, knowledge sharing and the deployment of IT assets. To act as a technical operations analyst giving support across the various technical teams, up skilling and learning new skills as necessary. You will be working across the wider campus to assist the technical teams in the delivery of both BAU and project-based IT activities.

The purpose of this post is to give the post holder a broad range of experience, working across various technologies and across all university sites, on and occasionally off the main Waterside Campus.

Due to the broad technical nature of the post, a good understanding of technical IT principles is required and keen interest to want to progress and enhance your skills within the IT teams.

If you are an IT Technician or Systems Engineer that is looking to broaden your skills, this is an ideal position for you to apply for as you will experience various technologies to increase your skills

The post will be initially based 5 days per week on our, bright and modern campus.

About You

You will have a keen interest in IT technologies and believe in leading by example with a high level of customer service being offered to your customers.

It is desirable that you should have a good knowledge of at least two of the following technologies:

• Windows Operating Systems 10 / 11
• Windows Server 2016 / 2019 / 2022
• A good knowledge of IT end user devices
• A good knowledge of Microsoft end user applications
• Laptop and desktop build processes, Laptop and desktop desk deployment process
• Various types of IT asset deployment for end users
• A good understanding of the Office 365 Environment
• An understanding of network principles and patching
• An understanding of AV system principles
• An understanding of Teams video conferencing
• A good understanding of file storage, backup and data recovery techniques
• Knowledge of Service Monitoring (Logic Monitor), and other tools
• An understanding of Asset management
• An understanding of Automation technologies
• An understanding of the printing process
• A good understanding of Mobile phone technologies and Mobile Device Management solutions
• Knowledge and understanding of AI Technologies

Your focus on customer service will give you the ability to communicate with end users at various levels, using both technical and non-technical language.

You must be able to work as part of a team and very importantly using your own initiative.

There may be the occasional out of hour working.

The post will involve working to deadlines as we are an educational environment with key demands that we must achieved at certain times of the year.

Qualifications

Essential

• Hold a relevant professional level IT qualification or Bachelors/ Advanced Degree and relevant experience (or equivalent) 
• Evidence of continuing professional development

Desirable

• ITIL Foundation Certified  

IT Services

We are the IT Services Team for the university and provide, data applications, networking and technical support services for the whole university within the compute environment.

The IT Services team is made up of approximately 60 team members giving scope for future development of your career, subject to appropriate vacancies becoming available.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right To Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.

Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to these criteria, we regret that we are unable to offer sponsorship at this time

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON’s Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON