Accommodation Services Coordinator

About the job

Interview date: 16 July 2024

We are looking to recruit a flexible, self-motivated and effective leader with a commitment to outstanding customer service.  You will develop and manage a service that will make a memorable experience for our students in halls of residence, staff and all stakeholders.

This post will require sound knowledge of accommodation services to coordinate expert support, advice and guidance on all areas covered by the accommodation team including private sector accommodation.

About you

You will have excellent communication and interpersonal skills to ensure effective collaboration and clarity of processes. In addition to good understanding of student accommodation policies and procedures.  You will need to be able to resolve complex enquiries to ensure appropriate decision making whilst also managing a busy workload with competing priorities.

Efficiency in operating administrative systems in a large organisation will be critical for this post to ensure efficient coordination and support in managing challenging situations and the team.

Qualifications

Essential;

• Education to A level/NVQ level 3 with GCSE English Language (or equivalent) 
• Willingness to undertake further education and/or training and development

Desirable;

• Degree (any subject)

Department

Our award winning Estates & Campus Services department provides leading services to support the University strategy through the provision, management, maintenance and development of a first class estate, enhancing the student experience and creating an environment that builds and develops our internal and external communities .

The department includes divisions relating to Projects & Capital Development, Maintenance Services, Facilities Services, Security & Community Safety, Catering, Commercial & Events, Safety & Business Continuity, Residential Services and Environment & Sustainability.

About us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/