Customer Support Officer (Internal applicants only)

Job Type
Full Time Permanent
ú21,314 per annum
First Degree Facilities, Other
Closing Date
Ref No

Internal applicants only

1st Degree Facilities is a wholly owned subsidiary of the University of Northampton. Delivering a wide range of facilities management services.

An exciting opportunity exists for an SIA (security licence) qualified Customer Support Officer to join the 1st Degree Facilities Security team at the University of Northampton, St. Johns Halls of Residence. To act as the first point of contact at St Johns Halls of Residence for all student, staff and visitor enquiries, delivering and coordinating facilities services as applicable and liaising with 1st Degree Facilities and University teams to resolve any issues. Providing a highly visible, efficient, friendly, pro-active and responsive security service to all persons associated with the University of Northampton and 1st Degree Facilities is vital in ensuring the smooth operation of this satellite location.

Dealing with all operational issues as they arise, including but not limited to, supporting the delivery of daily FM services (examples include - housekeeping, post, caretaking, portering and room access services) during the hours of 8am to 8pm (on shift) as directed and acting in a security role during the hours of 8pm to 8am (on shift) as directed.

Reporting to the Security Manager you will ensure the delivery of a high quality service to all students, staff, contractors and persons who come into contact with the Halls.

You’ll be working a 12 hour, 4 on 4 off shift pattern, over an averaged 42 hours a week. Full training will be provided to the right candidates.

Interview date: 27 September 2017

1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

This is an exciting time to join our Company as the University prepares to relocate in September 2018 to a new purpose-built, town-centre campus.

 Please note that the University of Northampton Enterprises Limited are unable to offer sponsorship to work in the UK. We can therefore only accept applications from individuals who are currently eligible to work in the UK.

The University of Northampton Enterprises Limited as an employer strives to achieve diversity among its staff which reflects the communities it serves.

Disability confident committed